about a half hour ago, i'm helping out a customer with correcting prices on their purchase order. somewhere in the middle of the conversation, the customer sighs and says, "i'm getting a headache...you do this for a living?" after a necessary pause (because i couldn't believe that i was given an opening like that by a customer), i simply said, "unfortunately, yes." a few more seconds go by and he respoonds with, "well, it's not what i would want to do for a living, i can tell you that."

that's it. i have GOT to get out of here. and if this doesn't get me active, nothing will.